Privacy Policy

Who we are

Urban Nest Goods USA ("we", "us", "our") operates this website. If you have any questions about this policy, contact us at UrbanNestGoodsUSA@yahoo.com.

Information we collect

When you place an order or contact us, we collect the information you provide: name, email address, shipping address, and order details. Payment information is processed by our payment provider (Shopify) and is never stored on our servers.

We also automatically collect basic technical data such as IP address, browser type, device type, and pages visited, to operate and improve the site.

How we use your information

• To process and ship your orders
• To send you order confirmations and shipping updates
• To respond to customer support inquiries
• To detect and prevent fraud
• To improve the performance and content of our website

Cookies & analytics

We use cookies and similar technologies for essential site functionality and to measure traffic. We may use third-party analytics and advertising platforms (such as TikTok and Meta) to understand how visitors find and use our site. You can disable cookies in your browser settings.

Sharing your information

We share information only with service providers who help us run the business, for example, Shopify (checkout and payments), our shipping carriers, and email providers. We do not sell your personal information.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing us at the address above.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.